Forever Couple

About Forever Couple

Forever Couple, specialises in offering highly customised wedding bands to couples in Hong Kong

Mission

  • To create a truly memorable experience for couples
  • Employ a sophisticated customer database that will help the company stay competitive

Challenges

  • Needed a comprehensive solution to help them better collaborate with manufacturers, internal staff and customers
  • Needed a solution to help analyse and track market trends
  • Using Excel to manage database – draining a lot of time and resources

Results & Benefits

  • ERP helped the company connect with all stakeholders: from customers, manufacturers and Forever Couple staff
  • ERP enabled staff to share ideas and knowledge with customers in real-time
  • System helped to analyse and track services following market trend analysis
  • Improved effectiveness and efficiency by using a flexible Cloud infrastructure