CRM (Customer Relationship Managament)
Generate & nurture leads
Personalised customer journey
Unlock the full potential of CRM,
Your Business Growth Partner
The game changing technology for
your business & your customers
More leads, more business, more revenue & more visibility whilst reducing operational costs
Businesses today are multi-faceted, with many moving parts. It should come to no surprise that they need to constantly keep up with the changing faces of technology. At Introv, we don’t see this as a challenge, rather an opportunity for business leaders not only flourish but also to diversify and grow whilst riding the technology wave.
We offer you the world’s leading CRM platform and together, you can faster realise business process improvements and benefits that will truly unlock your organisation’s true potential. Our consultants will help you better plan and coordinate customer-focused activities more easily, and account data and activity can be updated in real time and by doing so streamline processes and gain valuable business insights.
CRM is trusted and used by 100,000+ organisations worldwide. Users saw a 44% increase in leads and 37% increase in revenue
Companies served since 2008
Customer Satisfaction Rating
Years of Experience
THE BEAUTY OF CRM A unique personalised customer’s experience builds loyalty
Sell smarter, not harder
From forecasting market trends, predicting customer behaviour and patterns to identifyingmore new opportunities and portfolio management, we are here to help provide a comprehensive 360-degree overview of your business with the world’s top AI application.
Generate & nurture leads
Optimising your lead-nurturing processes will always enable your business to generatemore more sales-ready leads at lower cost. Keep track of the effectiveness of your marketing strategy & communication efforts with cleaner & improved data.
Target-marketing, tailor-made solutions and personalized customer experience are the keys to your business’ sustainable growth, which is why Introv supports you with the best insights to optimise your CRM strategy & processes for more impactful operations.
Close deals faster
Provide the right answer, at the right time! Each business function shouldn’t operate in silosmore and that is why you need the right marketing automation platform. Produce high-level RFPs more efficiently, all the while keeping track of your sales pipeline.
Automate your leads into sales by keeping them healthy and set up alerts and notifications for when your prospects are ready to buy, ensuring you are ready in waiting to close the deal.
Deliver first class service
People appreciate personal services. Introv’s efficient and intuitive solutions enable your businessmore to provide personalised customer service with timely follow-up. Our CRM helps you stay close to your customers and to further develop relationships and demonstrate your expertise.
Shoot for the stars and aim at exceeding customer expectations - the success factors to boost customer satisfaction & retention.
70% of the customer’s journey is completed before initial contact
How? Customers are much savvier these days, they will research online, read reviews, ask their friendsmore, peers, before they commit to purchase. How you address you follow-up enquiries – is it done in a timely, informative, friendly manner?
Each stage of the customer journey is essential. Our CRM allows you to personalise your approach to reaching out to your customers at the right moments with the right messages and to make your customer feel like your brand cares about them and understands them.
Upgrade your knowledge & data management
Let us modernise and centralise all your business data, so you can focus on growing your business.more When you centralise business data for reporting purposes, you can track and respond to pertinent information as they occur.
You can be assured that you are only paying attention to the right data for your business at the right time. Interdepartmental teams will always be kept in the loop which in turn will help your business provide faster and better customer service.
application of your knowledge in a time-efficient way
Reduce search time
Research shows that employees spend more time searching for customer informationmore than doing actual work. And in some case, employees may inadvertently or purposefully hold important information locally on his/her computer.
Improve team stickiness and cohesion by implementing a centralised data management system with CRM, which will prevent any stumbling blocks from happening.
Tap into your business insights & deliver first-rate customer experience
Improve the way your business collects, analyses, shares and uses customer data.more When you employ smart knowledge management practices, it ensures that you deliver a faster, more positive and personalised customer experience.
Our solutions can help centralise vast amount of data from a variety of channels; which will allow you to enhance your customer’s overall experience while maximising the use of all available information and preventing data losses.
Secure real-time & mobile access to information
Don’t let big data overwhelm your business. Your customer database is always changing.more Centralising market data and customer insights with a real-time, intuitive and mobile access to information is essential for your teams to build upon the shared knowledge and to provide the best answers to customers.
Work smarter, not harder by centralising your database with one single powerful solution. We are here to help revolutionise the daily operations of your teams by standardising and facilitating the access-to-data process, which will ultimately enhance the customer experience your business delivers.