Introv Customer Relationship Management (CRM) Generate & nurture leads. Personalised customer journey
What is CRM? What is Cloud Computing?

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Customer Relationship Management (CRM)

What is Customer Relationship Management (CRM)?

CRM is trusted and used by 100,000+ organisations worldwide. Users saw a 44% increase in leads and 37% increase in revenue

Customer relationship management (CRM), as its name suggests, is a system for managing relationships and interactions with both your customers and your potential customers.

Your customers are the most important assets to your business. As your business grows, it quickly becomes a must to have one central place where all of your customers’ information lives, rather than being scattered across departments and employee’s emails or their local computers.more


A CRM system helps you focus on your organisation’s relationships with individual people & personalised experience — including customers, colleagues, or suppliers — throughout the lifecycle, including finding new customers, winning their business, and providing support and services throughout the relationship. Thus, a more cost effective way to generate and nurture leads.

introv Limited Oracle NetSuite Alliance Partner

The Beauty of CRM & Why CRM

Robust ERP for Operation Efficiency

Sell smarter, not harder. Generate & nurture leads & Close deals faster

From forecasting market trends, predicting customer behaviour and patterns to identifying new opportunities and portfolio management, we are here to help provide a comprehensive 360-degree overview of your business with the world’s top AI application to keep track of the effectiveness of your marketing strategy & communication efforts with cleaner & improved data.

Highlights :

Marketing automation platform. Produce high-level RFPs more efficiently

Keep track of your sales pipeline

Automate leads into sales by keeping them healthy and set up alerts and notifications for when your prospects are ready to buy, ensuring you are ready in waiting to close the deal

The best customer experience starts at the enquiry stage

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Boost decision-making with built-in business intelligence

Deliver first class service. CRM helps you to exceed customer expectations

70% of the customer’s journey is completed before initial contact. They will research online, read reviews, ask their friends, peers, before they commit to purchase. Is your team ready to provide quick answers to their questions? Personalised your approach to reaching out to your customers at the right moments with the right messages and to make your customer feel like your brand cares about them and understands them.

Highlights :

Target-marketing, tailor-made solutions and personalised customer experience

Follow-up enquiries in a timely, informative, friendly yet professional manner

Modernise and centralise all your business data and reports. Track and respond to pertinent information as they occur

Keep interdepartmental teams in loop. Help your business to provide faster and better customer service

Optimise your customer acquisition & retention processes

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Future-proof your ERP investment with scalability

Reduce search time. Secure real-time & mobile access to information

Research shows that employees spend more time searching for customer information than doing actual work. In some case, employees may inadvertently or purposefully hold important information locally on his/her computer. Our CRM solutions can help centralise vast amount of data from a variety of channels with a real-time, intuitive and mobile access to information.

Highlights :

Smart knowledge management practices

Better organisation of big data (Don’t let big data overwhelm your business)

Standardise and facilitate the access-to-data process. Enhance the customer experience your business delivers by revolutionising the daily operations of your teams

Knowledge is power! Maximise the value & application of your knowledge in a time-efficient way

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In No Time

In No Time

Getting started is quick and simple. Talk with our experts & get started right away

Industry Template

Industry Template

Speak with our experienced consultants to see the best practice in your industry

Increase ROI

Increase ROI

Our experiences & proven solutions result in tangible ROI

Are you wondering which
CRM to get?

Sign up for free consultation! Our experienced consultants will assess your business and offer you advice on what solutions are best suited to your business goals, time scale, and budget.

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Do you already have a
CRM implemented?

We are more than happy to give your business a health-check to see if your current CRM system is right for your business growth.

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Why Introv?

Salesforce Platinum Cloud Alliance Partner

Major achievements with Salesforce since 2009, including:

Since 2017 Salesforce’s Platinum Partner

2012~2016 Salesforce’s Gold Partner

10/10 Successful Rate of Implementation

1st Platinum Partner in H.K.

Certifications

100% certified professional consultants
Pardot Consultant
Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Community Cloud Consultant
Data Architecture and Management Designer
Salesforce Certified Force Developer
Salesforce Certified Platform Developer I
Platform Developer II
Rated 5/5 based on 8 customer reviews

“Now we have a single way of communicating information across the company, having transparency over our purchase orders, our products, our transactions and how the Company is performing at any given point in time.”

“We have different subsidiaries across the world but the main office is in Hong Kong, so most of the operations are running in Hong Kong or also for other subsidiaries. [NetSuite] One-World really helps us out a lot.”

“There’s a saying as ‘Change or Die’. We felt we were a few generations behind where a lot of our peers were. And from the beginning of the process Introv was there to support us and help us with this kind of conversion to this new platform.”

“After adopting this ERP system our efficiency has improved. The time saved is essential for us, especially in regards to our company development.”

“We chose Introv because we wanted to develop unique apps specifically designed for our company and industry. We realised that [introv] had vast amounts of knowledge and experience, that would enable our company to grow. Very much like a one-stop-shop, they offered total solutions, and were able to solve problems instantly.”

“What we needed was a comprehensive system for data processing which was capable of integrating  data without causing confusion amongst the team. This was the main reason as to why we adopted the ERP and CRM system. We were looking for higher efficiency and a systematic process.”

“We chose Introv because their cloud services is very flexible. Also due to the fact that our marketing model is pretty much different from 95% of the industry out there, we needed a company that could offer us a tailor made system, that fit our needs.”

“We finally picked Introv because they seemed to be professional enough and they had a good track record in the industry, as well as knowledgeable skills and consultants that could help us, lead us through the way.”

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