IntrovOmnichannel Loyalty SolutionBuilding Data Driven and Customer Centric Experience

Introv Salesforce

360-degree Customer View

Increasing Customer Lifetime Value

Creating Brand Advocates

Personalised Shopping Journey

Drive Repeated Sales

Improving Brand Recognition

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Omnichannel Loyalty Solution

Why Introv?

Salesforce Platinum Cloud Alliance Partner

Major achievements with Salesforce since 2009, including:

Since 2017 Salesforce’s Platinum Partner

2012~2016 Salesforce’s Gold Partner

10/10 Successful Rate of Implementation

1st Platinum Partner in H.K.


100% certified professional consultants
Pardot Consultant
Sales Cloud Consultant
Service Cloud Consultant
Marketing Cloud Consultant
Community Cloud Consultant
Data Architecture and Management Designer
Salesforce Certified Force Developer
Salesforce Certified Platform Developer I
Platform Developer II

Loyalty is all about Customer Experience

Harness the Power of Data to Enhance Customer Loyalty from now on! Connect master data to instant transaction, interaction and Internet of Things

Data Floating

The Benefits of Omnichannel Loyalty

Happy Customer

Customer Acquisition

Behaviours tracking from all touchpoint

Gain insights on customers beyond usual transactions

360 customer profile and loyalty indicators

Retention and Nurturing

Build rich users profiles

Increase cross-sales and up-scales values

Promote customer engagement by gamification

Behaviour Shaping

Loyalty points earning system

Flexible Accrual Points Rule

Habit Forming Strategies

Increase average order value

Reward and Re-engagement

Registration and redemption system

Encourage customers referral

Precisely Targeted Promotions for Personalised Experience


Johnson & Johnson
HK Express
HK Ballet
Blue Box
Forever Couple
Chef's Garden

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