Smart RetailOmnichannel Retail Strategy

Powering Intelligent Retail Experience

Understand your
customers the smart way

Smart Retail

Build an intelligent and
seamless customer experience

Tech-savvy shoppers are constantly shaping the retail world today with the prevalence of online shopping, increased customer expectations and the demand for seamless, personalised omnichannel customer engagement.

Introv’s Smart Retail offers a comprehensive and intelligent solution for retail businesses. Smart Retail boosts your retail sales, and drives your customers to return and spend more.


01 Shoppers 360


Capture shopper information, buying habits and behaviours

Integrate customer data from every data source and touchpoint

Personalise interactions and the overall shopping experience

Tap into invaluable data and increase share of wallet


Shopper Profile


Customer Data Stream

Omnichannel Engagement

Loyalty Program

02 Unified Commerce


Synchronise all sales, orders, stocks, customer loyalty etc.

Leverage CRM data for personalised in-store engagement

Enable omnichannel management


Intelligent POS

Product Information Management

03 Real-time business insights and analytics


Generate and analyse reports on shoppers and products

Analytical insights/discovery on RFM, GM, etc.

Stay Competitive


Self-service Reports

Big Data Analytics

04 Optimised Inventory Management


Empower in-store staff with real-time stock visibility to deliver a seamless shopping experience

Leverage artificial intelligence to automate stock allocation among stores

Automate demand and supply

Support smart delivery scheduling

Automate store replenishment


Supply Chain

Sales and Order Management

In No Time

Getting started is quick and simple. Talk with our experts & get started right away

Industry Template

Speak with our experienced consultants to see the best practice in your industry

Increase ROI

Our experiences & proven solutions result in tangible ROI

User Friendly

Easy to use is always our priority

Fully Customisable

Our experts will ensure you choose the right enterprise solution during your selection process

All Secured

You will find that our solution is more secure than your local network

Contact Us Today

Should you have any questions or enquiries, feel free to get in touch with us!

Enquiry See Also CRM
Rated 5/5 based on 8 customer reviews

“Now we have a single way of communicating information across the company, having transparency over our purchase orders, our products, our transactions and how the Company is performing at any given point in time.”

“We have different subsidiaries across the world but the main office is in Hong Kong, so most of the operations are running in Hong Kong or also for other subsidiaries. [NetSuite] One-World really helps us out a lot.”

“There’s a saying as ‘Change or Die’. We felt we were a few generations behind where a lot of our peers were. And from the beginning of the process Introv was there to support us and help us with this kind of conversion to this new platform.”

“After adopting this ERP system our efficiency has improved. The time saved is essential for us, especially in regards to our company development.”

“We chose Introv because we wanted to develop unique apps specifically designed for our company and industry. We realised that [introv] had vast amounts of knowledge and experience, that would enable our company to grow. Very much like a one-stop-shop, they offered total solutions, and were able to solve problems instantly.”

“What we needed was a comprehensive system for data processing which was capable of integrating  data without causing confusion amongst the team. This was the main reason as to why we adopted the ERP and CRM system. We were looking for higher efficiency and a systematic process.”

“We chose Introv because their cloud services is very flexible. Also due to the fact that our marketing model is pretty much different from 95% of the industry out there, we needed a company that could offer us a tailor made system, that fit our needs.”

“We finally picked Introv because they seemed to be professional enough and they had a good track record in the industry, as well as knowledgeable skills and consultants that could help us, lead us through the way.”




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