Sharp-Roxy (Hong Kong) Limited

Sharp-Roxy Grows Rapidly With Introv’s Solution

Sharp-Roxy is a consumer products, document systems and electronic components provider and employer in Hong Kong serving since 1987, run by joint venture between Sharp Corporation of Japan (Sharp) and Roxy Electric Company Limited. As a green, caring company, Sharp launches environment-friendly products in consumer electronics.

Introv Salesforce.com Social & Mobile Service Center “Comprehensive Field Service with Call Center Solution”

Deployed Introv solution (powered by Salesforce.com Sales Cloud & Service Cloud) to Call Center, Field Services for:

  • Case and solution management – Centralize database to keep all supports and/or complaints enquiries and to find the common solutions of past enquiries
  • Service entitlement and contract management – Determine if customers are eligible for support based on a particular asset, account, or service contract. Also represent different kinds of customer support, such as warranties, subscriptions, or service level agreements
  • Service order e-signature endorsement via mobile
  • Account and contact management – Customizable customer profile to keep all necessary information in a centralize database and tied with an associate of account
  • Product management, price book management and content library – Centralize database to keep all detail information of products or services offering
  • Reports & dashboards management – Flexible to configure personalized dashboards and numbers of reports

Results & Benefits

  • Increased productivity and efficiency of field technician by supporting mobile devices; reduced in field service queues
  • Improved integration with backend ERP system for providing single interface with centralized information and supporting decision making on approval request; less time to complete service cases