As competition continues to increase, more and more organisations are considering how they can optimize Customer Relations Management ("CRM") to be more strategic in attracting and retaining customers. A key component of an optimized CRM strategy is how well your...

In this document we hope to provide you more perspectives on the components and scorecard to use in order to evaluate a true cloud solution, and also analyse for yourself how various platform offerings help you to meet your organisation...

Digital Transformation — it's a top business priority. But why all the attention? A Forrester research reveals that organisations believe that by 2020, nearly half their revenue will be impacted by digital in some way. Yet, it's important to know...

As small businesses grow, so do business processes. Small businesses require an integrated solution that not only supports growth but also sets up the business for continued success. Xero’s inability to keep up with the demands and complexities that come...

Perhaps you are familiar with this scene: Orders come in and your employees have to coordinate delivery based on closest fulfilment locations, lowest cost shipping options, determining which orders should be split and/or bundled, all while making sure fulfilment centres...

If your small or middle-sized business is still growing well, you might not think you need a customer relationship management (CRM) technology. In fact, if you are using any types of spreadsheets or emails to manage customer conversations and follow-ups,...

Marketing is no doubt the essential to a growing small retail business. However, if it’s not done well, it could take the business down. Most small and middle-sized retailers are fighting to reach customers in very competitive markets, trying all...

In this age of Big Data, data is power - and you and your company can benefit immensely from understanding what it’s telling you. But how can you leverage your data treasure trove? Here we will go through 4 steps to improve...