Industry research shows that an average of four out of five customers who receive excellent service will return.

True Cloud vs. Fake Cloud 2019 promises many helpful solutions to your business challenges. Chief among these is “The Cloud.” With it, you’ll be able to transition many of your key business functions off-site. Within “The Cloud,” industry leaders divide...

Data Quality Matters To Your CRM/s Success As competition continues to increase, more and more organisations are considering how they can optimize Customer Relations Management ("CRM") to be more strategic in attracting and retaining customers. A key component of an...

In this document we hope to provide you more perspectives on the components and scorecard to use in order to evaluate a true cloud solution, and also analyse for yourself how various platform offerings help you to meet your organisation...

Business Digital Transformation Trends in 2019 Digital Transformation — it's a top business priority. But why all the attention? A Forrester research reveals that organisations believe that by 2020, nearly half their revenue will be impacted by digital in some...

As small businesses grow, so do business processes. Small businesses require an integrated solution that not only supports growth but also sets up the business for continued success. Xero’s inability to keep up with the demands and complexities that come...

Perhaps you are familiar with this scene: Orders come in and your employees have to coordinate delivery based on closest fulfilment locations, lowest cost shipping options, determining which orders should be split and/or bundled, all while making sure fulfilment centres...

If your small or middle-sized business is still growing well, you might not think you need a customer relationship management (CRM) technology. In fact, if you are using any types of spreadsheets or emails to manage customer conversations and follow-ups,...