Service management has often been perceived as IT Service Management (ITSM), a well-known term that refers to the concept of maximizing business values for organizations through the use of information technology by delivering and obtaining value from IT services. Within an enterprise,...

It’s no secret that CFOs need to be strategic, but adopting a tactical financial approach on top of juggling traditional responsibilities is easier said than done. This white paper dives into how other CFOs are taking on the role of...

So we’ve talked about what is customer journey and the significance of mapping customer journey in our previous insight “Beginners’ Guide To Customer Journey Mapping”. Now, let’s look into how to create and design a comprehensive customer journey map. How...

Your company offers a great product. Of course, it does. But people don’t just buy a product or brand putting in front of them. It takes more work than that. Here is the secret of how to make people buy...

For business owners in Asia Pacific, there are a few common refrains when it comes to their software systems. “Our inventory system is very manual – there is a lot of duplication with data entry.” “We use a basic accounting...

Industry research shows that an average of four out of five customers who receive excellent service will return.

True Cloud vs. Fake Cloud 2019 promises many helpful solutions to your business challenges. Chief among these is “The Cloud.” With it, you’ll be able to transition many of your key business functions off-site. Within “The Cloud,” industry leaders divide...

As competition continues to increase, more and more organisations are considering how they can optimize Customer Relations Management ("CRM") to be more strategic in attracting and retaining customers. A key component of an optimized CRM strategy is how well your...