Customers needs change continuously every day in retail and healthcare sectors. To lay the foundation of enduring relationships, it’s of utmost importance to provide personalised experience so that customers and patients can rest assured you take care of their preferences and conditions.
From acquisition through ongoing engagement, you can provide personalised, 1-to-1 experiences across every touchpoint. Track, map and personalise each and every touchpoint along the customer journey, and engage with your customers based on their omnichannel behaviours.
At the workshop, you’ll hear how you can create a seamless customer experience (CX) across every touchpoint with a unified platform:
- Building a data-driven engagement approach
- Retail and healthcare industry best practice on customer engagement
- Customer Success: How well-known brands have delivered customer-centric experience with Salesforce and Introv
|Anthony Leung, Salesforce||Terry Wong, Introv|
Time : 14:30 – 17:00
Date : September 12th, 2019
Venue: Introv Experience Hub, 28/F, Gravity, 29 Hing Yip Street, Kwun Tong (Entrance on 29/F)