Enterprise Service Management 101
Service management has often been perceived as IT Service Management (ITSM), a well-known term that refers to the concept of maximizing business values for organizations through the use of...
Whitepaper: The Future of Finance is in the CFO’s Hands
It’s no secret that CFOs need to be strategic, but adopting a tactical financial approach on top of juggling traditional responsibilities is easier said than done. This white...
7 Key Steps to Complete Customer Journey Maps
So we’ve talked about what is customer journey and the significance of mapping customer journey in our previous insight “Beginners’ Guide To Customer Journey Mapping”. Now, let’s look...
Beginners’ Guide To Customer Journey Mapping
Your company offers a great product. Of course, it does. But people don’t just buy a product or brand putting in front of them. It takes more work...
Five Signs Your Business has Outgrown its Accounting Software
For business owners in Asia Pacific, there are a few common refrains when it comes to their software systems. “Our inventory system is very manual – there is...
Boost Customer Experience with Excellent Customer Service
The Fourth Industrial Revolution has redefined customers’ expectations to the point that 80% of them now consider their experience with a company to be as important as its products. The implications on...
The True Cloud vs. Fake Cloud Debate, and Why It Matters
True Cloud vs. Fake Cloud 2019 promises many helpful solutions to your business challenges. Chief among these is “The Cloud.” With it, you’ll be able to transition many...
How Data Quality Matters To Your CRM’s Success
As competition continues to increase, more and more organisations are considering how they can optimize Customer Relations Management ("CRM") to be more strategic in attracting and retaining customers....
All-in-one ERP Software Evaluation Kit
ERP Software Evaluation Kit In this document we hope to provide you more perspectives on the components and scorecard to use in order to evaluate a true cloud...