#Technology #Customer Engagement

How AI Works in CRM?

Customers are the lifeblood of business. In retaining them, it’s crucial to build a genuinely personalized customer journey. However, there are tons of available information across different platforms....

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#Business Operation #Technology #Customer Engagement

Choose the best ERP system for your business

Entering the new year, many businesses have been evaluating the past year’s financial results, and are preparing for digital transformations in 2020 for higher efficiency and effectiveness.  And...

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#Technology

Enterprise Service Management 101

Service management has often been perceived as IT Service Management (ITSM), a well-known term that refers to the concept of maximizing business values for organizations through the use of...

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7 Key Steps to Complete Customer Journey Maps

So we’ve talked about what is customer journey and the significance of mapping customer journey in our previous insight “Beginners’ Guide To Customer Journey Mapping”. Now, let’s look...

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