Introv x NetSuite

Unleashing the Power of
True eCommerce Experience

eCommerce - optimise your inventory and supply chain management

In today’s digital world, online shopping is quickly becoming a preferred way to shop for different consumer goods around the globe. Thus, eCommerce has become a must for every modern-thinking company.

As buyers, they expect the eCommerce business to provide a website that’s easy to navigate and to have a convenient and seamless online shopping experience, together with fast and accurate delivery schedules. Having a comprehensive website is important to eCommerce success, but if you don’t have a back-end business management platform to facilitate behind-the-scenes operations, the only one result you can expect is FAILURE.

To succeed, all you need is a great business management tool - Introv x Oracle NetSuite ERP with an eCommerce platform that can get your eCommerce up and running quickly, optimise your inventory and supply chain management with online sales orders, and provide real-time visibility in your business operations. This unifies the data across your internal teams, as well as what is disseminated to shoppers via the website and emails.

Key Ingredients for Your Successful “eCommerce Business” Recipe :

A single business management platform that unifies front-end & back-end systems

Real-time visibility into inventory levels to ensure no order will be missed out

Supporting personalised marketing, merchandising ad targeted promotions across

Key Benefits of Introv x Oracle NetSuite ERP to eCommerce business :

Increase revenue and customer lifetime value

Boost profitability by managing inventory and orders more

Deliver seamless cross-channel interactions

Empower employees to service customers across all touch points

Reduce costs to integrate, maintain and change your order management processes

Introv x NetSuite

Key Features :

Inventory Visibility

It offers a single source of truth for inventory, spanning warehouses, stores, 3PLs and drop-ship locations. Manage commitments and available-to-promise (ATP) inventory across all channels, linking ...morecommerce to your supply chain, ensuring that you promise accurately. Robust inventory planning, replenishment and warehouse management capabilities boost inventory management across all locations.

Web-to-Order Orchestration

Automate and control the end-to-end order lifecycle to ensure that you fulfil your commitments, including: order capture and validation, order release, shipment confirmation, customer communications ...moreand settlement. Support complex processes such as split shipments, drop ship, personalised products, continuity programs and digital fulfilment.

Fulfilment Execution

Introv x NetSuite’s warehouse management capabilities extend to internal and external fulfilment providers. Leverage its advanced pick, pack and ship functionality and integration with key shipping providers ...moreto deliver fulfilment excellence to all locations.

It can even manage orders with personalisation or assemble/make-to-order requirements seamlessly. It also supports digital fulfilment processes, which can be integrated with the service providers of your choice.

Returns and Exchanges

In today’s competitive environment, supporting cross-channel returns is a must have item. Set returns process rules, accept returns from all channels, fulfil exchanges and manage the credit ...moreand dispositioning process.

Introv x NetSuite eliminates points of failure found in disparate systems, ensuring that returns are managed accurately, that saleable items make it back into ATP inventory without delay and that any potential quality issues or fraud are detected and fixed.

Membership Loyalty Programs

To increase customer engagement, improve customer retention and increase share of wallet and market share by encouraging customers to sign up for membership programs and regularly purchase.

Customer Service

To ensure a seamless omnichannel experience, customer service representatives and store associates must be empowered with order management capabilities tailored specifically for their job tasks. ...more

Introv x NetSuite provides a customer service experience that enables your employees to engage with customers to help them inquire about product availability, place orders and manage post-order changes and issues.

For more information about how Introv x Oracle NetSuite ERP can help to accelerate the growth of your eCommerce business, contact us today to schedule a FREE CONSULTATION.


We are an award-winning, full service IT & Business Management Consultancy Service Provider in APAC. We offer best-in-class collaborative software solutions to companies of all sizes, looking to improve the operational excellence of their business.

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