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Omnichannel Retail Solution

Unleashing the Power of OMO Experience

#A single, integrated solution to manage your entire retail business #Complete view of the customer across all channels and touchpoints #Support multiple locations, channels and brands from a single platform #Real-time inventory visibility across all channels #Cross-channel order management and fulfillment #Central management of all pricing and promotions #Seamless integration with your eCommerce/ POS solution

A single, integrated solution to manage your entire retail business

Complete view of the customer across all channels and touchpoints

Support multiple locations, channels and brands from a single platform

Real-time inventory visibility across all channels

Cross-channel order management and fulfillment

Central management of all pricing and promotions

Seamless integration with your eCommerce/ POS solution

Your Challenges, Our Solutions

In today’s digital world, online shopping is quickly becoming a preferred way to shop for different consumer goods around the globe. Thus, eCommerce has become a must for every modern-thinking company.

As buyers, they expect the eCommerce business to provide a website that’s easy to navigate and to have a convenient and seamless online shopping experience, together with fast and accurate delivery schedules. Having a comprehensive website is important to eCommerce success, but if you don’t have a back-end business management platform to facilitate behind-the-scenes operations, the only one result you can expect is FAILURE.

To succeed, all you need is a great business management tool - Introv x Oracle NetSuite ERP with an eCommerce platform to integrate your offline store with your online presence (online merge offline, OMO), optimise your inventory and supply chain management with both online & offline sales orders, get a 360-degree view of your customers, and provide real-time visibility in your business operations. This unifies the data across your internal teams, as well as what is disseminated to shoppers via the website and emails. Shoppers can obtain a consistent and personalised shopping experience in all channels.

Solution Highlights

Food and Beverage Digital Transformation

Unified Inventory Management in Multi-locations

Our solution offers a single source of truth for inventory, spanning warehouses, stores, 3PLs and drop-ship locations. Manage commitments and available-to-promise (ATP) inventory across all channels, linking eCommerce to your supply chain, ensuring that you promise accurately. Robust inventory planning, replenishment and warehouse management capabilities boost inventory management across all locations.

Web-to-Order Orchestration

Automate and control the end-to-end order lifecycle to ensure that you fulfil your commitments, including: order capture and validation, order release, shipment confirmation, customer communications and settlement. Support complex processes such as split shipments, drop ship, personalised products, continuity programs and digital fulfilment.

Fulfilment Execution

Introv x NetSuite’s warehouse management capabilities extend to internal and external fulfilment providers. Leverage its advanced pick, pack and ship functionality and integration with key shipping providers to deliver fulfilment excellence to all locations.

It can even manage orders with personalisation or assemble/make-to-order requirements seamlessly. It also supports digital fulfilment processes, which can be integrated with the service providers of your choice.

Returns and Exchanges

In today’s competitive environment, supporting cross-channel returns is a must have item. Set returns process rules, accept returns from all channels, fulfil exchanges and manage the credit and disposition process.

Introv x NetSuite eliminates points of failure found in disparate systems, ensuring that returns are managed accurately, that saleable items make it back into ATP inventory without delay and that any potential quality issues or fraud are detected and fixed.

Seamless Integration with eCommerce / POS System

Prebuilt, full-featured, out-of-the-box NetSuite integrations with Magento, Shopify, Bigcommerce, etc. and able to connect with different POS.

Personalised Customer Service

To ensure a seamless omnichannel experience, customer service representatives and store associates must be empowered with order management capabilities tailored specifically for their job tasks.

Introv x NetSuite provides a customer service experience that enables your employees to engage with customers to help them inquire about product availability, place orders and manage post-order changes and issues.