Enterprise Service Management 101

Service management has often been perceived as IT Service Management (ITSM), a well-known term that refers to the concept of maximizing business values for organizations through the use of...

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Happy Mid-Autumn Festival

The team at Introv would like to wish you a very Happy Mid-Autumn Festival. May the Mid-Autumn Festival bring along with it good fortune and a harvest of...

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7 Key Steps to Complete Customer Journey Maps

So we’ve talked about what is customer journey and the significance of mapping customer journey in our previous insight “Beginners’ Guide To Customer Journey Mapping”. Now, let’s look...

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