Enterprise Service Management 101

Service management has often been perceived as IT Service Management (ITSM), a well-known term that refers to the concept of maximizing business values for organizations through the use of...

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7 Key Steps to Complete Customer Journey Maps

So we’ve talked about what is customer journey and the significance of mapping customer journey in our previous insight “Beginners’ Guide To Customer Journey Mapping”. Now, let’s look...

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#Customer Engagement

How Data Quality Matters To Your CRM’s Success

As competition continues to increase, more and more organisations are considering how they can optimize Customer Relations Management ("CRM") to be more strategic in attracting and retaining customers....

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#Business Operation #Technology

All-in-one ERP Software Evaluation Kit

ERP Software Evaluation Kit In this document we hope to provide you more perspectives on the components and scorecard to use in order to evaluate a true cloud...

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