Introv Digital Transformation Omnichannel Solution Unleashing the Power of OMO Experience Today’s consumers are more demanding than ever. They want to shop whenever and however they please through any channel — without sacrificing choice, convenience or price.
Establishing an effective omnichannel strategy can deliver substantial and tangible results for your retail business

Introv x NetSuite

Solution Highlights

Inventory Visibility

A single, integrated solution to manage your entire retail business

Fulfilment Execution

Complete view of the customer across all channels and touchpoints

Returns and Exchanges

Support multiple locations, channels and brands from a single platform

Seamless integration with eCommerce / POS Platform

Real-time inventory visibility across all channels

Membership Loyalty Programs

Cross-channel order management and fulfillment

Customer Services

Central management of all pricing and promotions

Membership Loyalty Programs

Seamless integration with your eCommerce/ POS solution

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Trusted By

Your Challenges, Our Solutions

In today’s digital world, online shopping is quickly becoming a preferred way to shop for different consumer goods around the globe. Thus, eCommerce has become a must for every modern-thinking company.

As buyers, they expect the eCommerce business to provide a website that’s easy to navigate and to have a convenient and seamless online shopping experience, together with fast and accurate delivery schedules. Having a comprehensive website is important to eCommerce success, but if you don’t have a back-end business management platform to facilitate behind-the-scenes operations, the only one result you can expect is FAILURE. more

To succeed, all you need is a great business management tool - Introv x Oracle NetSuite ERP with an eCommerce platform to integrate your offline store with your online presence (online merge offline, OMO), optimise your inventory and supply chain management with both online & offline sales orders, get a 360-degree view of your customers, and provide real-time visibility in your business operations. This unifies the data across your internal teams, as well as what is disseminated to shoppers via the website and emails. Shoppers can obtain a consistent and personalised shopping experience in all channels.

Forrester Research estimates that on average, cross-channel shoppers spend 30% more than single-channel shoppers.

Stairway for Retail Business
Key Ingredients for Your Quick Successful Recipe :

  • A single and consolidated view of customers, all orders and items as well as inventory
  • Real-time visibility into inventory levels to ensure no order will be missed out
  • Supporting personalised marketing, merchandising ad targeted promotions across
Introv x Oracle eCommerce

Introv Omnichannel Solution Highlights

Unified Inventory management in multi-locations

Unified Inventory management in

Our solution offers a single source of truth for inventory, spanning warehouses, stores, 3PLs and drop-ship locations. Manage commitments and available-to-promise (ATP) inventory across all channels, linking eCommerce to your supply chain, ensuring that you promise accurately. Robust inventory planning, replenishment and warehouse management capabilities boost inventory management across all locations

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Web-to-Order Orchestration

Web-to-Order Orchestration

Automate and control the end-to-end order lifecycle to ensure that you fulfil your commitments, including: order capture and validation, order release, shipment confirmation, customer communications and settlement. Support complex processes such as split shipments, drop ship, personalised products, continuity programs and digital fulfilment

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Fulfilment Execution

Fulfilment Execution

Introv x NetSuite’s warehouse management capabilities extend to internal and external fulfilment providers. Leverage its advanced pick, pack and ship functionality and integration with key shipping providers to deliver fulfilment excellence to all locations

It can even manage orders with personalisation or assemble/make-to-order requirements seamlessly. It also supports digital fulfilment processes, which can be integrated with the service providers of your choice

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Returns and Exchanges

Returns and Exchanges

In today’s competitive environment, supporting cross-channel returns is a must have item. Set returns process rules, accept returns from all channels, fulfil exchanges and manage the credit and disposition process

Introv x NetSuite eliminates points of failure found in disparate systems, ensuring that returns are managed accurately, that saleable items make it back into ATP inventory without delay and that any potential quality issues or fraud are detected and fixed

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Seamless Integration with eCommerce / POS system

Seamless Integration with
eCommerce / POS system

Prebuilt, full-featured, out-of-the-box NetSuite integrations with Magento, Shopify, Bigcommerce, etc. and able to connect with different POS

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Personalised Customer Service

Personalised Customer Service

To ensure a seamless omnichannel experience, customer service representatives and store associates must be empowered with order management capabilities tailored specifically for their job tasks

Introv x NetSuite provides a customer service experience that enables your employees to engage with customers to help them inquire about product availability, place orders and manage post-order changes and issues

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Other Key Benefits of Introv x Oracle NetSuite ERP to eCommerce business :

  • Increase revenue and customer lifetime value
  • Boost profitability by managing inventory and get more orders
  • Deliver seamless cross-channel interactions
  • Empower employees to service customers across all touch points
  • Reduce costs to integrate, maintain and change your order management processes

Customer Success Story

eCommerce, Retail
201-500 Employees

"If you are exploring an ERP solution, you’ll need a professional team like Introv. They are experienced in NetSuite solutions."

Ocean To, Senior Operations Manager, CASETiFY

Why Introv?

As digital transformation and strategic innovation reshape the business environment its practices, organisations from all industries are now facing new challenges in terms of organisational efficiency and Enterprise Resource Planning (ERP).

At Introv, we offer an award-winning scalable Cloud ERP solution that unify your entire business. From lowing the overall cost of running a business, reducing mundane processes and systems, aiding better decision making to improving data accuracy and project planning – we have the ERP system of your dreams.

NetSuite 5 Start Award

2023 "Most Outstanding IT Cloud Solutions of the year" by HKCT Business Awards
FY23 NetSuite’s Hong Kong Most Valuable Solution Partner
2022 NetSuite’s HK Most Valuable SP Partner
2022 NetSuite’s TW Top Annual Recurring Revenues
Since 2018 NetSuite’s 5-star partner ...more

2015 ~ 2017 NetSuite’s 4-star partner
NetSuite’s Asia Partner of the Year
NetSuite’s Best New Partner (Asia)


100% certified professional consultants



Awards in 5 straight years



Customer Satisfaction Rating



Years of Experience

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    Solution(s) interested in
    ERPERP Quick SuccessFood and Beverage SolutionReal Estate SolutionOmnichannel Loyalty SolutionInstore POS
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