Customers are the lifeblood of your business. In retaining them, it’s crucial to build a genuinely personalised and rewarding customer journey.

Smart retail and luxury brands no longer let mysterious shoppers simply pay and go. We want to track who they are, what they buy and how they behave, from online to offline. And with the right technology, you can map and personalise each and every touchpoint along a buying journey, and reward customers based on their omnichannel behaviours.

Connect with your industry peers and our experts, to gain practical knowledge on what’s next in your customer acquisition and retention strategies.

Join Us

Time : 8:15am – 10:00am

Date : October 25th, 2018

Venue: Grand Hyatt Hong Kong


8:15 – 8:30 Registration

8:30 – 8:40 Welcome and Introduction

8:40 – 9:10 Personalising the End-to-End Customer Journey

9:10 – 9:40 Shaping Omnichannel Loyalty for Each and Every Customer

9:40 – 10:00 Q&A Session and Networking

Speakers include, but are not limited to:

David Coghill
Manager, Marketing Cloud Solutions Engineering, Asia & India, Salesforce

Terry Wong,

Senior Manager, Introv

Seats are limited. Reserve your spot today.

*Note: This seminar will be conducted in English.
Agenda subject to change


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Should you have any enquiries, please feel free to contact Annie Wong at +852 3616 6567 or email her at

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