"We decided to choose Introv as our business partner because there are adequacy of successful stories of ERP implementation by Introv. They are passionate about solving our problems, and have allocated much manpower and resources to understand our business"

By partnering with leading factories around the world, Medihands is a global healthcare supplier, headquartered in Switzerland, manufacturing its own branded products to the highest standards for protection, diagnostics, treatment and nutrition.

Challenges:

• Data was scattered and not well-integrated. Heavy manual operation process, lacking efficiency and holding back the development of the company.
• Loose internal control on process from order to ship & billing, it is difficult to keep track of the order status.
• Ineffective flash promotion due to lack of lots traceability.

Goals：

• To build a unified platform which centralises and synchronises all operations processes to improve operation and team effectiveness.
• To keep high quality standards and easy to trace the order status.
• To enable the management around the world to have a complete and real-time visibility on the entire business operations and make critical decisions timely.

“We started to look for a system that suits various departments’ needs ranging from quality control to logistics, and to finance and sales”

-Paul Hung, Senior Vice President, Mediswiss Asia Limited

Results & Benefits:

Medihands got in touch with Introv as a trusted business growth partner to help them identify what IT solution will be the best fit for them and asked for the related implementation plan. Our professional consulting team conducted a detailed business study, understanding Medihands’s business requirements and their workflows as the first step.

After a thorough evaluation on Medihands’s operating processes, understanding the team’s requirements, Introv came up with a solution and introduced the Oracle NetSuite ERP to Medihands which fits their business needs and global operations. NetSuite ERP, being natively born in and built for the cloud, appeared to be the best fit as there is no geographical and time restriction. With the capability to cope with customisation needs, Medihands decided to go for Oracle NetSuite Cloud ERP platform.

“We decided to choose Introv as our business partner because there are adequacy of successful stories of ERP implementation by Introv. They are passionate about solving our problems, and have allocated much manpower and resources to understand our business”

“Oracle NetSuite ERP is a cloud-based system. Our colleagues around the world have a complete and real-time visibility on operations ”

-Paul Hung, Senior Vice President, Mediswiss Asia Limited

• All operations including quality control, logistics, finance, and sales were completed in one go on NetSuite cloud ERP which enhances the internal collaboration and increases efficiency and accuracy.
• All data are well-integrated on a unified platform in real-time, helping to keep track of the order status. Also, the management has full visibility on the entire business operations and makes timely decisions.
• Better manage inventory levels and internal control by automating the standard NetSuite reminders & reports
• Optimised inventory usage by applying Log Management and able to launch effective promotion campaigns timely.

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We are an award-winning, full service IT & Business Management Consultancy Service Provider in APAC. We offer best-in-class collaborative software solutions to companies of all sizes, looking to improve the operational excellence of their business. Get a free consultation with us today!

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