"The cloud service is flexible and Introv can provide a tailor-made system that fit our needs"

Forever Couple boosts customer satisfaction by seamless collaboration

Forever Couple, specialises in offering highly customised wedding bands to couples in Hong Kong

Company Mission

• To create a truly memorable experience for couples

Challenges

• Needed a comprehensive solution to help them better collaborate with manufacturers, internal staff and customers
• Needed a solution to help analyse and track market trends
• Using Excel to manage database – draining a lot of time and resources

Project Goal

• Employ a sophisticated customer database that will help the company stay competitive

Results & Benefits

• ERP helped the company connect with all stakeholders: from customers, manufacturers and Forever Couple staff
• ERP enabled staff to share ideas and knowledge with customers in real-time
• System helped to analyse and track services following market trend analysis
• Improved effectiveness and efficiency by using a flexible Cloud infrastructure

About

We are an award-winning, full service IT & Business Management Consultancy Service Provider in APAC. We offer best-in-class collaborative software solutions to companies of all sizes, looking to improve the operational excellence of their business. Get a free consultation with us today!

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