Forever Couple, specialises in offering highly customised wedding bands to couples in Hong Kong
Company Mission
- To create a truly memorable experience for couples
Challenges
- Needed a comprehensive solution to help them better collaborate with manufacturers, internal staff and customers
- Needed a solution to help analyse and track market trends
- Using Excel to manage database – draining a lot of time and resources
Project Goal
- Employ a sophisticated customer database that will help the company stay competitive
Results & Benefits
- ERP helped the company connect with all stakeholders: from customers, manufacturers and Forever Couple staff
- ERP enabled staff to share ideas and knowledge with customers in real-time
- System helped to analyse and track services following market trend analysis
- Improved effectiveness and efficiency by using a flexible Cloud infrastructure
